The terms and conditions of enrolment and related policies of the Institute of Project Management legally bind us to the promises we have made on this website. They are designed to protect your rights and interests as a student.
There are also some undertakings you must make as a student prior to enrolment. For that reason, we insist that you thoroughly read, understand and agree to these documents as a condition of studying with us.
If you have any questions about our terms and conditions of enrolment and related policies, please do not hesitate to contact us.
I give consent to the Institute of Project Management to make any enquiries necessary to verify the information disclosed in my application for enrolment.
By accepting these Terms and Conditions I agree to pay the fees in the currency stipulated for the Subjects, Units, Certifications, and Qualifications (hereafter referred to as Courses). Australian Qualifications Framework (AQF) accredited Units and Qualifications are GST exempt. I accept that I am liable for the agreed amount of fees even if I do not complete my Course, or fail to advise IPM of withdrawal from my Course during the orientation period (see below).
Upon receipt of the agreed fee, IPM will:
- provide a tax invoice (receipt)
- provide access to Course Materials and assessments
- provide unlimited mentor support throughout the enrolment (if included)
- mark and provide feedback on assessment tasks as per the schedule, and
- issue a Certificate or Diploma (if applicable) upon satisfactory completion of a Course, or a Statement of Attainment upon completion of my AQF accredited Units.
I acknowledge the following, in relation to Course enrolment:
- Full payment of fees must be received by IPM before Course enrolment can proceed.
- Enrolment is complete when I have received the learning and assessment materials; or been issued a username and password for online access for a relevant unit.
- Course enrolment is complete when I have enrolled in all the elements of a Course.
This date will be known as the agreed commencement date.
- A student will be deemed to have commenced their Unit or Course on the agreed commencement date, unless otherwise stipulated (eg when instruction for a class, cohort or learning circle commences on a fixed date).
- A Unit or Course is non-transferable once the student has commenced.
- A student’s enrolment will be terminated when they complete their Unit or Course. This will be determined at the sole discretion of IPM and occurs when the student is assessed as being competent in the Unit or Course.
Students have a seven day orientation period from the agreed Unit or Course commencement date in which to access the Unit or Course and ensure that the Unit or Course meets their requirements.
Should a student wish to cancel their enrolment within the orientation period, they may do so by contacting IPM. Students are strongly advised to consider their work and/or personal commitments before enrolling.
I acknowledge that:
- Access to Unit or Course Materials supplied in an online environment may be denied once my enrolment has ended. It is my responsibility to save and/or copy content as required for reference purposes.
- The content of the Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of IPM. I may not reproduce any part of the Unit or Course Materials without the prior written consent of IPM.
Addenda to these terms and conditions
I have read and agree to be bound by the other policies of IPM, namely:
- The Academic Integrity Policy
- The Complaints and Appeals Policy
- The Recognition of Prior Learning (RPL) Policy, and
- The Refund Policy
Upon being admitted as either a Certified Project Professional (CPP) or Certified Project Manager (CPM), I further agree to be professionally bound by the Institute of Project Management Code of Ethics for Project Professionals
Although every effort is made to avoid such error, where there is any inconsistency between any prior statement by IPM and these Terms and Conditions, then the Terms and Conditions shall prevail.
IPM may revise the Policy Documents and any terms and conditions contained in this agreement at any time in our sole discretion. Any such revisions will be available from our website.
I agree to and provide permission for the photographic, video, audio or any other form of electronic recording of me for and on behalf of IPM.
I authorise the use or reproduction of any image/recording referred to above for the purposes of publishing materials related to the activities, programs and services of IPM without acknowledgment and without being entitled to remuneration or compensation. The image/recording may appear in print, electronic, or video media, and may be available to a global audience through the internet. Images/recordings may also be provided to other entities for use in related publications.
I acknowledge that ownership of any image/recording will be retained by IPM. I understand and agree that if I wish to withdraw this authorisation, it will be my responsibility to inform IPM.
Use of reference
Where an enrolment is paid for by a commercial or not-for-profit entity, IPM may reference and/or publish the entity’s trading name and/or the entity’s logo on IPM websites and/or marketing materials without written approval unless otherwise agreed.
Although every effort is made to avoid such error, where these Terms and Conditions and related documents are translated into a language other than English, and there is an inconsistency between the translated document and the English language original, then the original meaning of the English document will prevail.
Any claim relating in any way to accessing IPM websites or to products you purchase through the sites shall be governed by the laws of the State of Tasmania, Australia, without regard to conflict of law rules. By using the sites, you consent to jurisdiction of the Federal and State Courts located in Tasmania, to hear any such claims and you further consent that any legal claims you have relating to such visit or the purchase of such products shall be heard exclusively in such Tasmanian courts and shall not be heard in the courts of any other jurisdiction or venue.
I acknowledge that where I have been introduced to IPM by a broker:
- the broker has not acted as IPM’s agent to negotiate and enter into this agreement
- the broker is not authorised to make any representations or warranties to me on behalf of IPM regarding this agreement or impose any obligations on IPM
- IPM may pay commissions or fees or remuneration to that broker, and
- in calculating the instalments payable by me under this agreement, payments to the broker may be taken into consideration.
Disclaimer and limitation of liability
Students are advised that any future award of advanced standing at another institution of University advertised by IPM is conditional upon meeting the other entry requirements of the University or partner. This advice in our promotional material is not a warranty or guarantee that graduates will gain automatic University entry with an IPM qualification. Although many Universities do offer such arrangements at the present, they unconditionally reserve the right to withdraw such offers in the future.
Under no circumstances including, but not limited to, negligence by act or omission, shall IPM, or any party involved in creating, producing, or delivering its websites, be liable for any damages, including but not limited to direct, indirect, consequential or punitive damages, that result from the use of or attempts to use its websites even if IPM, or an IPM authorised representative, has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In no event shall IPM’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you for accessing its Units or Courses.
IPM does not warrant its websites to be free of viruses, assumes no responsibility and shall not be liable for any damages to, or for viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in its websites or your downloading of any materials, data, text, images, video, or audio from its websites. You expressly agree that use of its websites is at your sole risk.
Acceptance of terms and conditions
By accepting these Terms and Conditions:
- I am warranting that I am 18 years of age or over; or
- if I am under 18 years of age, my parent or guardian accepts the conditions of this Enrolment Agreement. By such execution, my parent or guardian acknowledges and accepts the terms and conditions herein
The Institute of Project Management accepts that learning takes place through formal study, informal learning in the workplace and from life experience.
This policy outlines how students may apply to have their prior learning recognised by IPM and what procedures IPM has in place to assess a student’s learning and work/life experience.
This policy applies to students enrolled or intending to enrol in IPM Vocational Education and Training (VET) courses. RPL applies to Australian Qualifications Framefork (AQF) accredited units and qualifications.
Recognition of Prior Learning (RPL): the recognition given for the knowledge, skills and experience a student has acquired through work, education, training and life experiences. Recognition may be given for formal, informal and non-formal learning experiences as required to meet some or all of the requirements of a nationally recognised unit or qualification.
Recognition Process: the collection of evidence of previous learning which is submitted and subject to an assessment process resulting in a judgement being made on the specific skills, knowledge and attitudes gained through previous study, work and life experiences. Recognition is awarded on a unit of competency basis and is granted on one or more of the following grounds (if applicable):
Mutual recognition: Recognition for units of competency awarded from previous study of a course offered by any Registered Training Organisation (Australia). The course in which the student is wishing to enrol in or is enrolled in, must have the identical unit of competency (including competency code) as the unit of competency for which recognition is being sort.
Credit transfer: Recognition awarded for units of competency received from formal study at another training organisation. A student may be required to undertake a formal assessment of learning as part of this process.
Experiential recognition: Recognition granted for non-formal and informal learning for a unit of competency(s) which is part of a course in which a student wishes to enrol in or is currently enrolled in. Non-formal and informal learning are recognised by the assessment of work and life experiences respectively. A student may also be required to undertake a formal assessment of learning as part of this process.
Evidence: Evidence tendered in support of an application for RPL must be authentic, valid, reliable, current and sufficient.
Authentic – the candidate’s own work
Valid – directly related to the current version of the relevant endorsed unit of competency
Reliable – shows that the candidate consistently meets the standards of the endorsed unit of competency
Current – reflects the candidate’s current capacity to perform the aspect of the work covered by the endorsed unit of competency
Sufficient – covers the full range of elements in the relevant unit of competency and addresses the four dimensions of competency, namely; task skills, task management skills, contingency management skills, and job/ role environment skills
IPM has in place the following procedures to assess a student’s prior learning activities:
Assessment of a Recognition Application: It is the responsibility of IPM to engage an assessor that has qualifications and experience in the relevant industry and at the required level to undertake the assessment.
Fee Schedule: Fees for the processing of an application for RPL will vary depending upon the complexity of each task. Please contact us to receive an obligation free quote for this service.
Awarding of Recognition: Although recognition may be partially granted within a unit of competency, the full fee for that unit may still be levied (exemption from items of assessment, however, may still apply). Recognition may be awarded for as many as 100% of the units of competency associated with a VET nationally recognised qualification.
Notification of Assessment Outcome: It is the responsibility of IPM to notify the student or prospective student of the outcome of their recognition application. The notification will contain the following details:
- The units of competency for which recognition has been granted
- The remaining units of competencies to be achieved before the qualification can be awarded
- Clear reasons why recognition was not granted for units of competency for which recognition was requested
Appeal: Students will be given the opportunity to appeal a decision relating to an RPL assessment only on the basis of the following conditions
- An administrative error made by IPM
- Misinterpretation of the evidence by the assessor, or
- Submission of new or additional evidence
The appeal must be received by IPM in writing. The Director of Studies will communicate the final decision made to the student or prospective student.
To commence an application for RPL, students are encouraged to contact IPM for an initial consultation and informal appraisal (at no cost).
From time to time, students may wish to cancel their contract for services with the Institute of Project Management .
The refund policy of IPM is designed to ensure fair and equitable management of refunds by providing a transparent and consistent process for returns, in conformity with the academic standards, integrity and other policies of the institution.
Upon paid enrolment, students receive all of the learning materials necessary to complete the unit(s) and/or course(s) in which they are enrolled. This includes teaching materials, assessment items and unrestricted online access (via the password protected learning management system). This policy sets out the circumstances under which students may claim a refund for these services.
Grounds for refunds
Students will receive a full refund of fees paid – less the cost of resources – in the following circumstances:
- the course or unit is cancelled
- changes are made to the course or unit that are unsuitable for the student, or
- a student is refused enrolment at the discretion of IPM.
A full refund – less the cost of resources and completed elements of courses – will also apply if students withdraw within seven days of their initial enrolment (the orientation period). Students are strongly advised to consider their work and/or personal commitments before enrolling to avoid this situation occurring.
A 50% refund – less the cost of resources and completed elements of courses – may also be returned to the student if they can demonstrate to the satisfaction of IPM that within 12 months of their enrolment circumstances beyond their control prevented them from continuing their course.
No refunds will be available for courses or elements thereof once an assessment item has been submitted, a workshop has been attended, or 12 months has passed since the initial enrolment.
Procedures for applying for refunds
To apply for a refund, students apply directly to IPM. Each application will be resolved and responded to in writing within 20 working days of receipt.
Payment of refunds
IPM will pay the refund in Australian dollars to the same person or body from whom the payment was received on behalf of the student. In other words, where a credit card is used for payment, IPM will refund that credit card.
Complaints and appeals
In the event that a student is unhappy with the outcome of their application for a refund, the student may lodge their grievance under the IPM Complaints and Appeals Policy. The existence of this policy and complaints and appeals process does not prevent students taking action under Australia’s consumer protection laws.
The Institute of Project Management is required to collect, use, store and disclose a range of personal information on students, employees and a range of other stakeholders. the Institute of Project Management is committed to maintaining the privacy and confidentiality of all student and personnel records. the Institute of Project Management complies with the Privacy Act 1988 (C’Wlth), including the 13 Australian Privacy Principles (APP) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (C’Wlth).
This policy applies to all students, employees and contractors.
Open and transparent management of personal information
- The Institute of Project Management will publish this policy on its website.
- From time to time we may modify this Policy. We will notify you of any material change by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our website.
- Your continued use of our websites and services after any modification indicates your agreement to the new terms.
Anonymity and pseudonymity
- Individuals have the option to not identify themselves when dealing with the Institute of Project Management, for example when requesting information on a course, website enquiries or anonymous complaints/feedback.
- Individuals who wish to undertake nationally recognised training with the Institute of Project Management will be required to disclose information of a personal nature as outlined in this policy and as required by law.
Collection of solicited personal information
- The Institute of Project Management will collect information you provide on enrolment into a nationally accredited course or on commencement of employment with the Institute of Project Management. The Institute of Project Management may also collect information you provide on websites, enrolment forms, course materials and assessments.
- The Institute of Project Management may sometimes collect information, with your consent, from your employer, a job services provider or other organisations where students may engage in placement for training and assessment purposes.
- The Institute of Project Management collects information of a personal and sometimes sensitive nature. Information the Institute of Project Management collects may include: full name, date of birth, residential address, contact details, demographic information, ability/disability, employment details, educational background, indigenous background, concession status language, literacy and numeracy skills and educational/course progress. The Institute of Project Management may also collect information on your next of kin or parent/guardian.
Dealing with unsolicited personal information
- The Institute of Project Management only collects, uses and stores information which is directly related to the provision of training and assessment (for students) and information directly related to the employment or engagement of contractors (for employees and contractors).
- Information which is received that is not related to training and assessment or employment with the Institute of Project Management is destroyed in a safe and secure manner.
Children under the age of 13
- We do not knowingly collect information from children under the age of 13. Should we learn that a child under 13 has provided us with personal information, we will delete that information from our database.
Notification of the collection of personal information
- Students and employees are notified when information is collected or sourced from third parties. Such notifications are expressed in enrolment forms, assessment tools and other written documents or implied in such circumstances such as workplace observations.
Automated information collections
- A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.
- We may employ cookie technology to identify you, track your use of the site, to help you move faster through our Site, to estimate our total audience size and traffic, and to help us improve our websites’ experience by measuring which site areas are of greatest interest to users.
- You can turn off the ability to receive any of these cookies by adjusting the browser in your computer, but you should note that disabling cookies in your browser may also prevent other websites from placing cookies on your computer.
- We collect data when you visit most pages on our websites. Your visit may automatically provide us with data about your computer, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring web site addresses.
- Some parts of our websites may use embedded pixel or other technologies to track and facilitate your use of the sites, including the activities in which you participate or the pages you view.
Use or disclosure of personal information
- We may use the information we collect about you in connection with providing services offered, including in the following ways:
- For the purpose for which you specifically provided the personal information, for example to respond to a specific inquiry.
- To send you notifications about your accounts or transactions with us and to otherwise contact you with information that we believe will be of interest to you.
- To notify you about our products and services and special offers.
- To analyse our business or use of our websites, enhance existing features, or develop new features products and services.
- To allow you access to our websites to post your own content or communicate with others.
- As otherwise described to you at the point of collection.
- Information collected for the provision of nationally accredited training and assessment may also be required to be disclosed to a number of organisations such as:
- Registering bodies such as ASQA (National), VRQA (Victoria) or TAC (Western Australia);
- Government funding bodies in each state and territory and/or Commonwealth Government;
- Apprenticeship Centres;
- Employers and Job Services Providers;
- External auditors and our consultants;
- The Australian Taxation Office; and
- Other entities required by law and in accordance with the Privacy Act 1988.
- The Institute of Project Management will not disclose any personal or sensitive information to a third party except for the direct provision of training and assessment or in emergency and life threatening situations.
- Your personal information will never be sold to any marketing company or third party.
- The Institute of Project Management may use your personal information to market directly to you only for the provision of further education and related services of the Institute of Project Management.
- You may at any time ‘opt out’ or request not to receive direct marketing from the Institute of Project Management at any time.
Cross-border disclosure of personal information
- The Institute of Project Management will not disclose your personal information to any entity outside of Australia unless you have provided your express written consent.
- All records will be kept in Australia.
Adoption, use or disclosure of government related identifiers
- The Institute of Project Management is required to collect, in some circumstances, government related identifiers (for example, concession numbers, tax file numbers, drivers’ licence Numbers, unique student identifiers and the like). The Institute of Project Management will not use these identifiers for any reason or purpose except for the explicit reason it is required and will not use these numbers as an identifier of individuals.
- The Institute of Project Management will only disclose government related identifiers where required by law or express consent has been given to disclose this information.
Quality of personal information
- The Institute of Project Management collects information and ensures it is accurate, up to date and complete.
- The Institute of Project Management will take all reasonable steps to ensure that the information provided from individuals is correct and any third party information received can be verified for accuracy, currency and completeness.
Security of personal information
- All personal and sensitive information is kept safe and secure at all times, only people who are authorised may access this information.
- Personal and sensitive information is protected from unauthorised access, interference, misuse, loss, modification or disclosure.
- Destruction of personal and sensitive information is carried out by commercial document destruction companies or secure shredding or secure electronic deletion.
- It should nonetheless be noted that no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.
Access to personal information
- Individuals may request copies of information which is kept about them at any time free of charge. The Institute of Project Management may charge for printing and postage in some circumstances.
- All requests for access to personal information must be in writing and the individual must be able to identify themselves and verify their identity prior to any information being disclosed.
- All requests must be made in writing to:
The Chief Executive Officer
Institute of Project Management
c/- The contact details on this website
Correction of personal information
- Individuals who feel that the information the Institute of Project Management uses and stores is inaccurate or incomplete may request to have the information updated and corrected. Such requests must be made in writing.
Academic integrity is about mastering the art of scholarship. Scholarship involves researching, understanding and building upon the work of others. It requires that you give credit where it is due and acknowledge the contributions of others to your own intellectual efforts.
At its core, academic integrity requires honesty. This involves being responsible for ethical scholarship and for knowing what academic dishonesty is and how to avoid it.
Common examples of academic dishonesty include, but are not limited to:
- Submitting, as your own, an assignment that another person has completed.
- Downloading information, text, computer code, artwork, graphics or other material from the internet and presenting it as your own without acknowledgment.
- Quoting or paraphrasing material from a source without acknowledgment.
- Preparing a correctly cited and referenced assignment from individual research and then handing part or all of that work in twice for separate subjects/marks
Because students are required to keep their login details (username and password) confidential, every time they submit work through the Institute of Project Management online system, they are effectively declaring that their work is their own. In the event that a student is found to have acted dishonestly, the student’s intent is irrelevant. A passing grade will be withheld until the student can provide honest evidence of competency.
Note that, other than in exceptional circumstances, a finding of academic dishonesty will not prevent a student completing a unit or course, and would not be recorded on their academic transcript.
Complaints and appeals
In the event that a student is unhappy with a finding of academic dishonesty, the student may lodge their grievance under the IPM Complaints and Appeals Policy.
This policy articulates the general approach of the Institute of Project Management in resolving complaints relating to decisions, acts or omissions of IPM academic or non-academic staff or committees which may adversely affect the well-being of students, and the informal and formal procedures that students should follow in pursuing grievances regarding their well-being. Students are informed of the policy prior to enrolment.
All students of, or persons wishing to enrol in a course of study provided by, IPM are entitled to access the academic complaints and policy and related procedures regardless of the location at which a complaint may have arisen, or the student’s place of residence or their mode of study.
Academic complaints may be about the decisions or actions of staff or committees at IPM. They may not be about the policies, procedures or academic standards of IPM. An appeal may be about the manner in which someone has interpreted or implemented a policy or procedure, but it cannot be about the policy or procedure itself.
In the first instance, complaints should be addressed to the relevant staff member within 30 days of the issue or event arising. In reviewing the complaint, the staff member is obliged to adhere to the principles of natural justice, as they are understood at the time in Australian law, are to be applied. These principles include:
- The right of the complainant to obtain (on request) written reasons for the decision made, and
- The right of the complainant to comment on materials that may by adverse to them
In addition, IPM is committed to:
- Ensuring a complainant or respondent is not victimised or discriminated against
- Considering complaints in a consistent, transparent, objective and unbiased manner
- Making all details of the procedures publicly available
- Communicating the procedures in writing to all staff and ensure comprehensive training regarding comprehension and implementation of the policy’s procedures, and that amendments and their implications are understood
- Specifying reasonable timelines for responses to each stage of the process and monitoring of these timelines
- Allowing the complainant and/or respondent to be accompanied and/or assisted by a third party if desired
- Keeping appropriate records of complaints for at least five years, and allow parties to the complaint appropriate access to these records;
- Ensuring that such records are treated as confidential, and
- Reviewing the complaints-handling process regularly.
Outcomes of the complaints process may be appealed with 30 days. They must be reviewed externally by an independent and impartial senior officer of an unrelated RTO that is nominated by IPM and agreed to by the appellant. The client will be informed who the independent person or body is, and the principles that apply to original complaints (listed above) will continue here.
In the event that the complainant is still aggrieved, they will be referred without delay to the legislative authority that has registered IPM, the Australian Skills Quality Authority, or the National Training Complaints Hotline on 1800 000 674.
There is no fee for the service of a complaint. The external party reviewing an appeal may, however, charge a fee for service. In the event that a appeal is upheld (in other words, resolved in the student’s favour), then IPM will bear the cost of the appeal. In the event that an appeal is denied (in other words, resolved in the favour of IPM), then the student will bear the cost of the appeal.
Note that the liability for costs only applies to third party charges – IPM will not levy an administrative or other charge for this service. The student will also be fully advised of this risk and the entire cost of process prior to the commencement of the appeal.
- As Project Professionals, we will conduct our business honestly and ethically wherever we operate in the world. We will constantly improve the quality of our services and will create a reputation for honesty, fairness, respect, responsibility, integrity, trust and sound business judgment.
- No illegal or unethical conduct is in our best interest as Project Professionals. We will not compromise our principles for short-term advantage; rather, we will adhere to high standards of personal integrity.
- As Project Professionals, we must never permit our personal interests to conflict, or appear to conflict, with the interests of our clients. We must take great care to be honest in all stakeholder communications. We shall also avoid using our client contacts to advance our own private business or personal interests at the expense of clients or their affiliates.
- No bribes, kickbacks or other similar remuneration or consideration shall be given to any person or organisation in order to attract or influence business. As Project Professionals, we shall avoid giving or accepting gifts, gratuities, fees, bonuses or excessive entertainment in order to attract or influence business.
- As Project Professionals, we will often obtain proprietary, confidential or business-sensitive information and must take appropriate steps to assure that such information is strictly safeguarded. This information could include strategic business plans, operating results, marketing strategies, customer lists, personnel records, upcoming acquisitions and divestitures, new investments, and manufacturing costs, processes and methods. Proprietary, confidential and sensitive business information about our clients, their affiliates, and individuals will be treated with sensitivity and discretion and only be disseminated on a need-to-know basis.
- As Project Professionals, we will refrain from gathering competitor intelligence by illegitimate means and refrain from acting on knowledge that has been gathered in such a manner. We will seek to avoid exaggerating or disparaging comparisons of the services and competence of our clients’ competitors or our own competitors.
- As Project Professionals, we obey all laws and client policies and act with respect and responsibility toward others in all of our dealings. We agree to disclose unethical, dishonest, fraudulent and illegal behaviour directly to management of our clients. As Project Professionals, we negotiate in good faith and do not act in an abusive manner toward others. We respect the property rights of others.
- As Project Professionals, we do not engage in or condone deceptive behaviour, including half-truths, material omissions, false or misleading statements, or providing information out of context necessary to make the statement incomplete. We must be particularly careful to avoid misrepresenting our project estimates and forecasts to stakeholders; rather, all estimates should be based on rigorous and transparent forecasting techniques.
- As Project Professionals, we do not use favouritism or nepotism in hiring and firing decisions or in the award of contracts. Nor do we discriminate in hiring or in the award of contracts on the basis of race, gender, religion, age, sexual orientation, national origin, disability, marital or family status, or any other protected or improper category.
- As Project Professionals, we fully disclose any potential conflicts to our clients. If a potential conflict of interest arises, we refrain from being a part of decision-making processes until the stakeholders can decide with informed consent whether our continued involvement is appropriate in light of the potential conflict.
- As Project Professionals, we strive to fulfil the commitments we make. We take ownership of our own mistakes and make prompt corrections; when others for whom we have responsibility make mistakes, we promptly communicate those errors to the appropriate stakeholders and take remedial action.